Helium Heroes (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your personal information.
Information We Collect
When you reserve a Hero or contact us, we may collect:
- Name
- Email address
- Phone number
- Event address
- Event date and time
- Payment information (processed securely by Stripe)
- Special event requests and booking details
We may also collect anonymous website analytics, browser information, and cookies to improve our website experience.
How We Use Your Information
We use your information to:
- Schedule and manage your reservation
- Communicate about your event
- Process payments
- Respond to customer service requests
- Improve our services
- Send appointment reminders and booking confirmations
We do not sell your personal information.
Payments
Payments are securely processed by Stripe. Helium Heroes does not store your full credit card information.
Cookies
Our website may use cookies and analytics tools to improve performance and understand how visitors use our site.
Communications
By providing your phone number or email address, you agree to receive communications related to your reservation, including confirmations, reminders, and important service updates.
You may unsubscribe from marketing communications at any time.
Data Security
We take reasonable steps to protect your personal information. While no online system is completely secure, we use reputable providers and industry-standard security practices.
Changes
We may update this Privacy Policy periodically. Changes become effective when posted on this page.